Senior Production Operations Analyst
hace 6 días
Job Description:
We are seeking a highly skilled Senior Production Operations Analyst to join our team in Latin America. In this role, you will work closely with the Capacity Planning and Global Coordination teams to ensure daily service levels across all operational units.
Key Responsibilities:
- Identify and mitigate emerging risks to protect service level goals
- Lead the Production Hours/Commitments process for the site, ensuring timely and high-quality delivery
- Collaborate with OPS teams to leverage staffing needs based on forecasted volume
- Develop and maintain workflow-related trackers to drive day-to-day production efficiency
- Cross-train and develop new hire associates
- Drive special projects to maximize efficiency and increase production and quality
Requirements:
To succeed in this role, you will need:
- 1+ years of experience with Excel or Tableau data manipulation, macros, charts, and pivot tables
- +2 years of stakeholder management experience
- Advanced computer literacy with expert-level Excel skills
- Data warehouse, modeling, and SQL expertise to build and optimize queries and extract data
- Visualization expertise to create standalone dashboards using tools like Quick Sight or Power BI
- Advanced written and verbal English skills
About Us:
We are Amazon Support Services Costa Rica Srl, dedicated to delivering exceptional support services. Our team is passionate about innovation and excellence, and we're committed to making a positive impact in the lives of our customers.
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