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License Fulfillment Expert

hace 1 semana


San José, San José, Costa Rica Micro Focus A tiempo completo

About Us

Micro Focus is a global leader in enterprise software, providing solutions that help businesses run and transform simultaneously. Our team is dedicated to delivering exceptional customer experiences through innovative technology and supporting services.

The Software Licensing Customer Support Specialist plays a critical role in ensuring seamless license fulfillment for our customers. This involves collaborating with internal teams to resolve issues related to license key delivery and software access requests.

**Key Responsibilities:**

  • Act as the main point of contact for customers and internal teams for resolving issues related to license key delivery and software access requests.
  • Provide accurate and timely license keys with minimal repeated communication.
  • Educate customers and facilitate the process of license key delivery and access requests to the fulfillment system.

**Skills and Qualifications:**

  • Bachelor's degree or ongoing studies in Computer Engineering or related fields.
  • At least 1 year of experience in customer service or support roles, managing phone calls with customers directly.
  • Advanced English language proficiency.
  • Knowledge of microcomputer hardware and basic operating systems software.
  • Schedule flexibility.
  • Experience working with technological industries or companies is a plus.

Behavioral Skills:

  • Customer-oriented ability.
  • Quality and detail-oriented.
  • Analytical skills.
  • Ability to work independently.
  • Excellent team player.