Operational Support Associate

hace 6 días


San Francisco, Heredia, Costa Rica Citi A tiempo completo

**About the Role:**

The Ops Support Specialist 5 is an entry-level position responsible for delivering operations support services. These include record/documentation maintenance, storage and retrieval of records, account maintenance, imaging, and opening accounts in coordination with the Stakeholder Services Team.

The Ops Sup Analyst 1 serves as a liaison between operations staff, relationship managers, project managers, custodians, and clients.

Key objectives include providing day-to-day operations support aligned with Citi's operations support infrastructure and processes.

Responsibilities include supporting a diverse array of services through phone calls and Chat, working directly with next level support.

Daily communication with management on productivity, quality, and availability is also required.

Facilitating training based on departmental needs and assisting with answering staff questions are additional responsibilities.

Assisting with ongoing Lean and process improvement projects is another key aspect of this role.

Resolve complex problems using best practice/precedence, escalating as needed.

Qualifications:

  • Bachelor's degree/University degree in progress
  • Previous relevant customer service experience
  • English proficiency is a must
  • Proficient in Microsoft Office
  • General knowledge of client reporting across the industry and our competitors
  • Proven organization and time management skills
  • Demonstrated problem-solving and decision-making skills
  • Consistently demonstrates clear and concise written and verbal communication skills

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.



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