Contract Administrator
hace 1 semana
Job Title: Contract Administrator
Job Summary:
We are seeking a highly skilled Contract Administrator to join our team at Wipro Limited. As a Contract Administrator, you will be responsible for providing effective technical support to our clients and actively resolving their issues in a timely manner.
Key Responsibilities:
- Support process by managing transactions as per required quality standards
- Document all pertinent end user identification information, including name, department, contact information, and nature of problem or issue
- Update own availability in the RAVE system to ensure productivity of the process
- Record, track, and document all queries received, problem-solving steps taken, and total successful and unsuccessful resolutions
- Follow standard processes and procedures to resolve all client queries
- Resolve client queries as per the SLAs defined in the contract
- Access and maintain internal knowledge bases, resources, and frequently asked questions to aid in and provide effective problem resolution to clients
- Identify and learn appropriate product details to facilitate better client interaction and troubleshooting
- Document and analyze call logs to spot most occurring trends to prevent future problems
- Maintain and update self-help documents for customers to speed up resolution time
- Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
- Avoids legal challenges by complying with service agreements
Requirements:
- Process Knowledge - Knowledge of assigned process, tools, and systems - Foundation to Competent
- Behavioral Competencies - Collaborative working, Problem solving and decision making, Attention to Detail, Execution Excellence, Client (Internal) Centricity, Effective Communication
Deliverables:
- No. 1. Process
- No. 2. Self-Management
Wipro Limited is an Equal Opportunity Employer.
-
Contract Administrator
hace 1 semana
San José, San José, Costa Rica Crg Solutions A tiempo completo**About the Role**We are seeking a skilled Contract Administrator to join our team at Crg Solutions. As a Contract Administrator, you will be responsible for all contract administration and the contract database, as well as preparing, revising, and negotiating form and other documentation under attorney review and specified parameters.**Key...
-
Contract Administrator
hace 1 semana
San José, San José, Costa Rica Wipro Limited A tiempo completoJob Description:As a Contract Administrator at Wipro Limited, you will play a crucial role in providing effective technical support to our clients. Your primary responsibility will be to actively resolve client issues directly or through timely escalation to meet process SLAs.Key Responsibilities:Support process by managing transactions as per required...
-
Contract Support Specialist
hace 1 mes
San José, San José, Costa Rica Wipro A tiempo completoJob Title: Contract AdministratorJob Summary:We are seeking a highly skilled Contract Administrator to join our team at Wipro. As a Contract Administrator, you will be responsible for providing technical support to our clients and resolving their issues in a timely and effective manner.Key Responsibilities:Provide technical support to clients via telephone...
-
Contract Support Specialist
hace 3 semanas
San José, San José, Costa Rica Wipro A tiempo completoJob Title: Contract AdministratorJob Summary:The Contract Administrator will provide technical support to clients, resolving issues directly or through timely escalation to meet process SLAs. This role involves managing transactions, fielding client inquiries, and documenting all pertinent information.Key Responsibilities:Provide effective technical support...
-
Contract Support Specialist
hace 2 meses
San José, San José, Costa Rica Wipro A tiempo completo{"Role Overview": "Role Purpose As a Contract Administrator, you will provide technical support to our clients, actively resolving issues directly or through timely escalation to meet process SLAs. Your key responsibilities will include managing transactions, fielding client inquiries, documenting user information, and maintaining internal knowledge bases to...
-
Systems Administrator
hace 2 semanas
San José, San José, Costa Rica Allshore Talent A tiempo completoAbout AllShore TalentAllShore Talent is a leading remote staffing company that connects organizations with skilled professionals worldwide. We specialize in IT and software development, design, administrative support, digital marketing, and more.About The ClientOur client is a strategic advisory services firm with expertise in technical delivery excellence....
-
Database Specialist
hace 5 días
San José, San José, Costa Rica World Business Lenders, Llc A tiempo completoWorld Business Lenders, LLC is seeking a skilled Database Administrator to join their team. In this role, you will be responsible for managing and improving multiple siloed database environments, providing centralized data analytics and reporting solutions for the company's PowerBI users.Key Responsibilities:• Manage vendor relationships and assist in...
-
Ariba Content Management Specialist
hace 2 días
San José, San José, Costa Rica Lonza A tiempo completoCultivating a collaborative environment is crucial for maintaining system data accuracy and user experience at Lonza. The successful Ariba Content Administrator will facilitate cross-functional collaboration to ensure fidelity, accuracy, and cleanliness of system data, supporting optimal user experience, procurement compliance, and efficiency.Key...
-
Project Delivery Specialist
hace 2 meses
San José, San José, Costa Rica Syniverse A tiempo completoAbout the RoleSyniverse is seeking a highly skilled professional to manage customer and technical deliverables during the product implementation process. As an Implementation Manager, you will be responsible for ensuring high-quality product solutions are delivered to our customers in a timely manner.Key ResponsibilitiesManage customer and technical...
-
Senior Conga/Salesforce Developer
hace 5 días
San José, San José, Costa Rica Crg Solutions A tiempo completoCongratulations on your interest in this exciting opportunity!About the Position:We are seeking a highly skilled and experienced Congratulations on your interest in this exciting opportunity! Mid-Level Conga/Salesforce Dev to join our talented team at Crg Solutions. As a key member of our team, you will play a critical role in delivering exceptional service...
-
Procurement Specialist
hace 5 días
San José, San José, Costa Rica World Fuel Services A tiempo completoProcurement Administrator RoleAt World Fuel Services, our employees are the core of our global success. We are industry leaders due to the collective talents of our approximately 5,000 professionals. Our people thrive in an innovative and culturally diverse environment where collaboration, efficient execution, and innovative thinking are highly valued. Our...
-
Contract Administrator
hace 1 semana
San Francisco, Heredia, Costa Rica Workday A tiempo completoWorkday is a fast-growing company that values its employees and the communities it serves. We are looking for a skilled Contract Administrator to join our team and contribute to our mission of revolutionizing the enterprise software market.The Legal Contract Solutions team supports Workday's Go To Market Legal team in a wide variety of transactional and...
-
Contract Administrator
hace 5 meses
San Pedro, Costa Rica CRG Solutions A tiempo completo**_West Monroe isn’t a start-up consulting firm, but we act like one._** From day one, our people have the opportunity to make a definitive personal impact for their clients and their careers. What does this mean? It means we seek out the best of the best, and then we challenge them to make us better. We celebrate driven professionals who thrive in a...
-
Contract Administrator
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionThis role will support Experian's Consumer Services and Partner Solutions businesses by providing contract administration expertise. The successful candidate will have a strong understanding of complex commercial agreements and be able to negotiate contracts with Experian's business clients. The position requires coordination with various...
-
Contract Administrator
hace 5 meses
San José, Costa Rica Wipro A tiempo completoRole Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous...
-
Contract Administrator
hace 5 meses
San José, Costa Rica Wipro Limited A tiempo completoOverview: **Role Purpose** - The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs._ **Do** - ** Support process by managing transactions as per requiredquality standards** - _ Document all pertinent end user identification...
-
Contract Administrator
hace 5 meses
San José, Costa Rica Wipro Limited A tiempo completoSan Jose, Costa Rica - DOP - 3049253 **Job Description**: **Role Purpose** - The purpose of the role is to provide effective technical supportto the process and actively resolve client issues directly or throughtimely escalation to meet process SLAs._ **Do** - ** Support process by managing transactions as per requiredquality standards** - _ Document all...
-
Contracts Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob Title: Contracts AdministratorJob Summary:This Contracts Administrator role will support Experian's Consumer Services and Partner Solutions businesses. The successful candidate will provide contract administration support, ensuring that contracts are filed, recoverable, searchable, and conform with Experian's policy and procedure requirements.Key...
-
Commercial Agreements Administrator
hace 2 días
San Francisco, Heredia, Costa Rica Experian A tiempo completoAbout ExperianWe're the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses, and society.As Experian's Contracts Administrator, you'll be working with complex commercial agreements for large financial institutions, telecoms, utilities, fintech, and other business clients....
-
Billing Administrator
hace 1 mes
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryAs a Billing Administrator at Experian, you will play a crucial role in managing and maintaining accurate billing data, contract provisions, and pricing constructs across multiple systems. Your responsibilities will include collaborating with sales, finance, pricing, and other teams to ensure seamless billing processes and ad hoc billing...
-
Senior Billing Administrator
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completoBilling Administrator Senior Role SummaryAs a Billing Administrator Senior at Experian, you will be responsible for managing and utilizing billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing. You will collaborate with sales, finance, pricing, and other teams to ensure the timely completion...
-
Procurement Administrator
hace 5 meses
San José, Costa Rica World Fuel Services A tiempo completoAt World Fuel Services, our employees are the key to our global success. We are industry leaders due to the innumerable talents of our approximately 5000 strong professional team. Our people thrive in an entrepreneurial and culturally-diverse environment, where innovative thinking, collaboration and efficient execution are highly valued. Our high-performance...
-
Salesforce Cpq Administrator
hace 4 meses
San José, Costa Rica Netskope A tiempo completo**About Netskope**: Today, there's more data and users outside the enterprise than inside, causing the network perimeter as we know it to dissolve. We realized a new perimeter was needed, one that is built in the cloud and follows and protects data wherever it goes, so we started Netskope to redefine Cloud, Network and Data Security. **About the...
-
Database Administrator
hace 5 meses
San José, Costa Rica World Business Lenders, LLC A tiempo completoWorld Business Lenders (WBL) provides general purpose short-term real estate collateralized commercial loans to a broad customer base comprised of small and medium sized businesses throughout the United States that lack access to traditional funding. WBL is a U.S.based company with a 100% remote workforce. The company is seeking to bolster its staff with...
-
Billing Administrator
hace 2 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob SummaryWe are seeking a highly skilled Billing Administrator to join our team at Experian. As a key member of our finance department, you will be responsible for managing and maintaining accurate billing data, contract provisions, and pricing constructs across multiple systems.Main ResponsibilitiesEnsure the completion of new client setup and maintenance...
-
Senior Siem Administrator
hace 5 meses
San José, Costa Rica VS-Staffing A tiempo completo**Job Title: Senior SIEM Administrator (Splunk Preferred)** **Overview**: Join an exciting opportunity with a leading energy and power client, a prominent utility company with an extensive footprint and strong industry presence. This is a full-time, long-term contract position, offering potential growth opportunities. **Required Experience and...
-
Senior Billing Administrator
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completo**Role Summary**Experian is seeking a highly skilled Billing Administrator Senior to join our team. As a key member of our billing operations team, you will be responsible for managing and utilizing billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing.**Key Responsibilities**Ensure timely...
-
Network Administrator
hace 5 meses
San José, Costa Rica World Network Systems A tiempo completo**Responsibilities**: Must have a laptop, reliable internet, great work ethic, solid common sense, and a passion for IT. Ability to identify and resolve problems in a timely manner or know when escalating to higher tier support or 3rd party support. **Requirements**: 3+ years of experience as a Network Admin - Windows Server installation and support -...
-
Ariba Content Administrator
hace 5 meses
San José, Costa Rica Lonza A tiempo completoCosta Rica, San JoseToday, Lonza is a global leader in life sciences operating across three continents. While we work in science, there’s no magic formula to how we do it. Our greatest scientific solution is talented people working together, devising ideas that help businesses to help people. In exchange, we let our people own their careers. Their ideas,...
-
Contracts Administrator
hace 4 semanas
San Francisco, Heredia, Costa Rica Experian A tiempo completoJob DescriptionThis role will support Experian's Consumer Services and Partner Solutions businesses by providing contract administration expertise. The successful candidate will have a strong understanding of complex commercial agreements and be able to negotiate contracts with Experian's business clients. The position requires coordination with various...
-
Billing Administrator
hace 1 semana
San Francisco, Heredia, Costa Rica Experian A tiempo completo**About the Role**Experian is seeking a skilled Billing Administrator to join our team. As a key member of our finance department, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing.**Key Responsibilities**:Ensure the...