Delinquency Resolution Associate
hace 7 días
Role Overview
The Associate Collector will be responsible for contacting customers to determine the reason for payment delinquency and providing online support to agent phone inquiries related to collections.
This role requires excellent communication skills, the ability to work in a fast-paced environment, and a strong ability to problem-solve.
Responsibilities
- Provide online support to agent phone inquiries related to collections.
- Manage incidents and cases for agent escalations.
- Take prompt action to reactivate agents that comply with payment terms.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
Requirements
- Bachelor's degree preferred.
- Typically has less than 18 months of finance, accounting, or collections experience.
- Flexible and adaptable.
- Ability to influence and drive execution.
- Passionate about working in a multicultural environment.
Your Benefits
In Costa Rica, you can expect:
- Asociación Solidarista.
- Paid time off including extended maternity leave.
- In-house company doctor services.
- Continuing education.
- Transportation services options.
- Parking spaces.
- Hybrid model work.
- Flexible working schedules if applicable.
- Referral program award.
- Employee resource groups (ERG) and committees to volunteer with.
- Carpooling program.
- Price Smart membership.
- Pan American medical and life insurance.
- Cafeteria subsidy.
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