Associate Collector

hace 2 semanas

San José, San José, Costa Rica Western Union A tiempo completo

Associate Collector (French Speaker) – Santa Ana, Costa Rica Are you passionate about helping others and providing a world-class customer experience?
How about offering up your skills in a global business that is committed to moving money for better?
Join Western Union as a Associate Collector.
Western Union powers your pursuit.
We'll be looking to you to contact customers to determine the reason for payment and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, and procedures.
Role Responsibilities For this position, you will be making calls to the agents to determine the reason for payment delinquency and obtain payment commitment by placing outbound calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures.
Perform different offline tasks that may involve interaction with different stakeholders and use of different systems for tracking, information gathering, and/or troubleshooting.
Performs one or more of the following operational support Accounts Receivable: reviews/investigations, negotiation of receivable settlements, remittance tracking, database maintenance, documentation control, with the highest volume agents or special subscribers.
Work with Supervisor to ensure all assigned agent accounts are reconciled in order to have a solid starting point for recovering funds, work with Sales to coordinate the best attention to the agents.
Analyze risk of collection cases and different scenarios, to mitigate losses.
Role Requirements Must be fluent advanced in French , English and Spanish (B2+in grammar, spelling and speaking).
Preferably bachelor's degree or be a student in finance, accounting, business administrationor related.
Ideally 1year of experience in collections, or in finance or accounting.
It will be a plus to have intermediate Excel knowledge (VLOOK UP, filtern and tables handling).
Desirable experience in ERP -Enterprise Resource Planning- software (such as ORACLE, AS400, etc.).
Autonomous, independent and decision-making skills are required.
Availability to work from Monday to Friday, and you can choose any of these schedules: 7am-4pm / 8am-5pm / 9am-6pm /10am-7pm.
.
Benefits You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few ().
Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.
Your Costa Rica- specific benefits include: Asociación Solidarista In house company doctor services Transportation services options Referral Program award Employee Resource Groups (ERG) and committees to volunteer with Pan American Medical and Life insurance Cafeteria Discounts Our hybrid work model Western Union values in-person collaboration, learning, and ideation whenever possible.
We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals.
By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.
Our Hybrid Work Model categorizes each role into one of three categories.
Western Union has determined the category of this role to be Hybrid.
This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location.
The expectation is to work from the office a minimum of three days a week.

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