Global Virtual Event Services Lead

hace 1 semana


San José, San José, Costa Rica Pfizer A tiempo completo

Job Description:

ROLE SUMMARY

The Digital Experience Delivery Manager will coordinate the local Virtual Event Services team at the Costa Rica Village site. The successful candidate will be responsible for coordinating event service escalation to resolution and identifying continuous improvement opportunities as appropriate.

  • Lead the Planning, Production and Technical Support of Virtual Events
  • Utilize Pfizer's Web-conferencing platforms to produce Virtual Events with industry-leading production software
  • Develop and maintain the teams' global MS Power Apps Portal for Event submissions and tracking
  • Create and maintain metrics reporting of all global events and resource tracking using Power BI
  • Develop Automation using MS Power Automate to create automated workflows between Power Apps and services to provide notifications and to collect data
  • Create and maintain reporting of support costs and develop Automation to provide data used to perform monthly Reclasses of event support costs
  • Process analysis and improvements
  • Coordinate operational projects
  • Develop technical and business presentations to peers, management, and customers


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