Complex Operations Coordinator

hace 6 días

San Francisco, Heredia, Costa Rica Experian A tiempo completo

**Project Management Opportunity**

We are seeking a highly skilled **Operations Project Manager** to join our team. The successful candidate will be responsible for managing multiple priorities and projects simultaneously in a complex environment and Call Center.

The **Role Purpose** of this position is to develop project governance, monitor update communicate and implement plans for business unit projects within the Contact Center environment. This includes executing project management process including scope definition scheduling human resource and material planning and allocation risk management planning cost and budget management including ROI calculations and quality assurance.

Main Responsibilities

  • Develops project governance and project scope
  • Demonstrates ability to be hands-on and take initiative to drive projects toward completion
  • Interviews with internal and external clients determine project requirements and priorities
  • Identifies must-haves should-haves and nice-to-have features/functions
  • Determines specific project deliverables defines the process for the review and approval of deliverables and specifies quality criteria for deliverables assessment
  • Builds ROIs time estimates develops a project schedule and addresses scheduling problems as they arise
  • Estimates project costs prepares budget recommendations and monitors and reports project performance to budget constraints
  • Develops maintains publishes and distributes comprehensive project plans
  • Ensures the contact center operations leadership team is prepared and assigns Subject Matter Experts for the development to execution
  • Identifies mitigates and recommends alternatives to handling risks and issues that threaten the successful completion of the project within the deadline
  • Monitors and reports project progress to objectives in timeframes scope quality costs and risks

Qualifications

  • Bachelor's degree
  • 2 years of related experience preferred
  • Previous Contact Center experience preferred
  • Previous Salesforce and Contact Center Communications experience preferred

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