Customer Support Representative for Global Operations
hace 1 semana
**Job Description:**
We are seeking a highly skilled Customer Support Representative for Global Operations to join our team at Grupo Preseleccion Ely S.A. As a key member of our support team, you will provide top-notch assistance to employees completing expense reports in Concur.
Main Responsibilities:
- Provide customer support to employees submitting expense reports in Concur.
- Audit submitted pre-approved expense reports for policy violations, suspicious and/or incorrectly submitted expenses.
- Run reports from Concur as requested by management.
- Perform user acceptance testing as necessary for modifications made to Concur.
- Manage Bank of America diversion accounts to ensure proper payment.
- Provide support to local program administrators.
- Open tickets with Concur as requested.
- Perform SOX controls as assigned.
Required Skills and Qualifications:
- Strong English verbal and written skills to support daily interaction with US travelers.
- Ability to read and interpret business policies and communicate policies to employees.
- Ability to interpret report request requirements to deliver as requested.
- Average Excel skills.
- Concur experience preferred but not required.
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