Front Desk Junior Analyst

hace 3 semanas


San José, San José, Costa Rica Bacardi A tiempo completo

**Your Opportunity**

As a Front Desk Junior Analyst at Bacardi, you will have the chance to work with diverse teams around the globe, fostering cultural understanding and professional growth. You will be responsible for monitoring and improving key performance indicators, supporting internal and external inquiries, and contributing to process controls and local market support.

**Key Responsibilities:**

  • Monitor and generate actions to improve or maintain good performance of PTP KPIs.
  • Support internal and external inquiries through Sys Aid tickets, calls, and chats.
  • Support process controls and local market support.
  • Perform PTP KPIs analysis to be presented in monthly market reviews.
  • Identify and support continuous improvement opportunities.
  • Achieve 95% SLA of tickets resolution with accuracy on the resolution given.
  • Maintain a positive NPS score about the satisfaction of internal and external customers.
  • Ensure AP procedures conform to GAAP and Bacardi policies and procedures.
  • Support documentation processes.

**Requirements:**

  • Previous PTP related experience is a plus.
  • Able to adopt changes quickly.
  • Ability to multi-task and prioritize effectively.
  • Strong work ethic, willing to go the extra mile.
  • Strong analytical, diagnostic, and problem-solving skills.
  • Attention to details, accuracy, and sense of urgency.
  • Strong customer service.
  • Spanish proficiency: 100%.
  • English proficiency: 90%.
  • Working knowledge of major ERP platforms, preferably SAP.
  • Basic to Advanced knowledge of MS Office Suite.

**Our Culture:**

We share the passion and entrepreneurial flair of our founder and are guided by our three culture pillars - Fearless, Family and Founders. Being Fearless means adopting an agile mindset, being comfortable trying new things and taking risks. We are empowered to question, challenge and innovate. Family means treating each other and our communities like Family. Always. Founders means the spirit of entrepreneurship is at the heart of everything we do. We see the business as if it's our own. We do the right thing for the business and we all take accountability for our work.


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