Guest Services Liaison

hace 1 semana


San José, San José, Costa Rica Enchanting Travels A tiempo completo

At Enchanting Travels, we strive to create a workplace where every individual can thrive. As a Guest Relations Specialist, you will be responsible for managing guest feedback, improving relationships, and driving online reviews.

This role requires strong organizational skills, excellent communication, and interpersonal skills. You will also need to be able to actively listen and work from the guest perspective.

Key Responsibilities:

  • Manage non-critical and critical guest feedback
  • Drive online reviews on Trust-pilot and Google Places
  • Support the planning and execution of guest events and webinars for U.S. and Canadian guests
  • Contribute to the development and execution of marketing outreach campaigns to repeat guests

Requirements:

  • University degree
  • Minimum 3 years of relevant work experience
  • Exceptional organizational, communication, and interpersonal skills
  • Flexible, agile, and open to learning


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