Hotel Guest Services Coordinator

hace 2 semanas


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Overview

The Supervisor-Front Desk role is a key position in the Rooms & Guest Services Operations department at Marriott Worldwide. As a Front Desk Supervisor, you will be responsible for ensuring that guests have a seamless and enjoyable experience during their stay.

Key Responsibilities

  • Process all guest check-ins, verifying guest identity and form of payment.
  • Assign rooms and activate/issue room keys as needed.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information and ensure rates match market codes.
  • Secure payment prior to issuing room keys and verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests and contact appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.
  • Assist management in training, evaluating, counseling, motivating, and coaching employees.

Requirements

  • Candidates should possess excellent communication and problem-solving skills.
  • Previous experience in hotel front desk operations is highly desirable.
  • Able to work well under pressure and maintain a professional demeanor in fast-paced environment.
  • Familiarity with Point of Sale systems and ability to accurately process transactions.
  • Ability to lift up to 10 pounds without assistance and stand for extended periods.


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