Hotel Guest Services Coordinator
hace 2 semanas
Job Overview
The Supervisor-Front Desk role is a key position in the Rooms & Guest Services Operations department at Marriott Worldwide. As a Front Desk Supervisor, you will be responsible for ensuring that guests have a seamless and enjoyable experience during their stay.
Key Responsibilities
- Process all guest check-ins, verifying guest identity and form of payment.
- Assign rooms and activate/issue room keys as needed.
- Set up accurate accounts for each guest according to their requirements.
- Enter Marriott Rewards information and ensure rates match market codes.
- Secure payment prior to issuing room keys and verify/adjust billing.
- Compile and review daily reports/logs/contingency lists.
- Complete cashier and closing reports.
- Supply guests with directions and property information.
- Accommodate guest requests and contact appropriate staff if necessary.
- Follow up to ensure requests have been met.
- Process all payment types, vouchers, paid-outs, and charges.
- Balance and drop receipts.
- Count and secure bank at beginning and end of shift.
- Obtain manual authorizations and follow all Accounting procedures.
- Notify Loss Prevention/Security of any guest reports of theft.
- Assist management in training, evaluating, counseling, motivating, and coaching employees.
Requirements
- Candidates should possess excellent communication and problem-solving skills.
- Previous experience in hotel front desk operations is highly desirable.
- Able to work well under pressure and maintain a professional demeanor in fast-paced environment.
- Familiarity with Point of Sale systems and ability to accurately process transactions.
- Ability to lift up to 10 pounds without assistance and stand for extended periods.
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