Hotel Guest Service Supervisor

hace 5 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

**About the Role**

We are seeking a highly skilled and experienced Hotel Guest Service Supervisor to join our team at Marriott Worldwide. As a key member of our Rooms & Guest Services Operations department, you will be responsible for delivering exceptional guest service, ensuring seamless operations, and driving results.

**Key Responsibilities**

  • Guest Service Delivery
    • Welcome and acknowledge guests according to company standards
    • Anthropomorphize and address guests' service needs
    • Assist individuals with disabilities
    • Thank guests with genuine appreciation
  • Team Management
    • Lead, motivate, and develop a high-performing team of guest service agents
    • Ensure adherence to quality standards and continuous improvement
    • Coach and train staff on new procedures and policies
  • Operations Support
    • Process guest calls, requests, questions, or concerns in a timely and professional manner
    • Contact relevant departments to resolve issues
    • Monitor busy or unanswered lines and update status

**Requirements**

To succeed as a Hotel Guest Service Supervisor, you will need:

  • Experience in hospitality, preferably in guest services or supervisory roles
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and conflict resolution skills
  • Adaptability and flexibility in a dynamic work environment

**What We Offer

At Marriott Worldwide, we offer a comprehensive benefits package, including competitive compensation, opportunities for career growth, and recognition programs that reward excellence. Join us in delivering exceptional guest experiences and contributing to our success as a leading global hospitality company.



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