Hotel Guest Services Agent

hace 7 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

About the Job

We are seeking a highly skilled Guest Services Agent to join our team at The Luxury Collection. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is memorable and enjoyable.

Key Responsibilities

  • Process all guest requests and complaints in a timely and efficient manner.
  • Provide exceptional customer service to guests via phone, email, and in-person.
  • Assist guests with check-in and check-out procedures.
  • Provide information about hotel facilities and services.
  • Follow up with guests to ensure that their needs are met and that they have a positive experience.

About You

We are looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.

Requirements

  • High school diploma or equivalent required.
  • 1-2 years of experience in a customer service or hospitality role preferred.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and multitask effectively.

What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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