Hotel Guest Services Agent
hace 7 días
About the Job
We are seeking a highly skilled Guest Services Agent to join our team at The Luxury Collection. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests and ensuring that their stay with us is memorable and enjoyable.
Key Responsibilities
- Process all guest requests and complaints in a timely and efficient manner.
- Provide exceptional customer service to guests via phone, email, and in-person.
- Assist guests with check-in and check-out procedures.
- Provide information about hotel facilities and services.
- Follow up with guests to ensure that their needs are met and that they have a positive experience.
About You
We are looking for a highly organized and detail-oriented individual with excellent communication skills and a passion for delivering exceptional customer service.
Requirements
- High school diploma or equivalent required.
- 1-2 years of experience in a customer service or hospitality role preferred.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and multitask effectively.
What We Offer
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
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