IT Service Management Specialist

hace 7 días


Costa Rica Prysmian Group A tiempo completo
Job Title: IT Service Management Specialist

About the Job:
As an IT Service Management Specialist at Prysmian Group, you will play a critical role in developing and managing service management best practices. Your primary responsibility will be to monitor SLA performance and ensure compliance with organizational requirements. You will also facilitate communication between the IT department and its customers.

Main Responsibilities:
- Act as the primary escalation point for critical incidents
- Provide input to Problem Management to identify trends and prevent incident recurrence
- Drive process improvements for critical incident handling
- Update SLAs based on changes in operations

Requirements:
- IT Engineering bachelor's degree
- Strong communication and analytical skills
- Service-minded approach to problem-solving
- Reliable personality with good interpersonal skills
- Knowledge of Microsoft Windows, SharePoint, Teams, and Office basic tools
- Basic English level

About Prysmian Group:
Prysmian Group is committed to DE&I and aims to attract and recruit individuals with diverse backgrounds, skills, and abilities. We strongly believe that diversity brings significant value to our organization, increasing the possibility of capturing market opportunities and maximizing value for our customers and stakeholders.

Equal Opportunities Employer:
Prysmian Group is an Equal Opportunity Employer and welcomes applications from all qualified individuals. We are committed to ensuring that our selection processes are fair and unbiased. All persons will be considered for employment without regard to their race, ethnicity, religion, nationality, origin, citizenship status, socio-economic status, age, sex, gender identity or expression, sexual orientation, marital status, disability, military service or veteran status, pregnancy, parental leave, medical conditions, or any other characteristic protected by applicable federal, state or local laws.

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