HR Services Coordinator

hace 1 semana


San Francisco, Heredia, Costa Rica Auxis A tiempo completo

Job Summary:

Auxis seeks a highly skilled and detail-oriented HR Services Specialist to join our team. As an HR Services Specialist, you will be responsible for providing exceptional customer service, responding to HR inquiries, and assisting global HR Service partners with various tasks.

The ideal candidate will possess excellent verbal and written communication skills, as well as experience with case management tools and Microsoft Outlook. Additionally, the ability to maintain confidentiality, work accurately, and efficiently is essential.

Below are the key responsibilities of this role:

  • Maintain a polite, helpful, and professional manner at all times.
  • Provide superior customer service when responding to HR questions regarding payroll, policy, compliance, and other HR inquiries across the organization.
  • Assist global HR Service partners with complicated or sensitive tasks, providing knowledge transfer where possible.
  • Serve as an escalation point of contact for global HR Service partners working to resolve portal navigation and HR/Payroll policies and procedure issues.
  • Field specialized inquiries within the Global, HR Services team based on service level agreement.
  • May seek guidance or transfer for more complex and/or confidential inquiries.
  • Assure information is complete, accurate, and approved by leadership.
  • Perform intake, sort, track, and distribute electronic documents that may be received, and other duties as assigned.
  • Identify common problems and escalate them to leadership, along with possible suggestions for improvement, where possible.
  • Obtain and share associate feedback with leadership to ensure services continually improve.
  • Respect associate confidentiality always.
  • Assist with transactions and other responsibilities as assigned according to proper procedure, policy, and direction.
  • Participate in audits to uncover opportunities for training peer global HR Service partners and enhancing the knowledgebase.
  • Participate in audits in support of driving compliance and accountability.
  • Assist leadership with establishing and improving upon defined HR procedures and processing methods to meet production and performance goals efficiently and accurately.
  • Assist with monitoring and evaluating HR transaction workflow.

Requirements:

  • Education Level: High School or GED
  • 6 months of experience in shared services
  • English Level of B2+
  • Computer skills and experience
  • Demonstrated verbal and written communication skills
  • Experience with case management tools, managing Chat, and Microsoft Outlook


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