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Customer Service Representative II
hace 2 semanas
Company Overview
Experian is the world's leading global information services company, unlocking the power of data to create more opportunities for consumers, businesses and society. As a pioneering force in the industry, Experian continues to shape the future of consumer credit lifecycle management.
Job Description
You will be a high-performing resource for the Call Center, providing exceptional support to Automotive customers, responding to requests for information, products, and services. Your primary responsibilities will include addressing client requests and service needs, involving the appropriate internal departments and staff to ensure requirements are met.
Key Responsibilities
- Research and diagnose technical problems and product questions.
- Document and communicate solutions to internal and external clients quickly and accurately.
- Serve as a liaison between customers and Sales, ensuring timely responses to inquiries and leads.
- Ability to work in a fast-paced, deadline-driven environment.
- Ability to work effectively within a diverse team and to communicate with others is crucial.
- Ability to handle multiple tasks and priorities at the same time.
- Proactively seek appropriate information and training to stay up to date on products and the industry.
- Identify and sell new products whenever upselling and cross-selling opportunities arise.
- Gather client feedback on products and services and communicate to Product management.
Requirements
We are seeking a highly motivated, client-focused individual with a positive attitude and high-level communication skills. The ideal candidate will possess creativity, initiative, and resourcefulness, along with advanced problem-solving, analytical, and customer service skills.
Qualifications
To be successful in this role, you will need:
- A High School Diploma.
- A minimum of 2 years of call center customer support experience.
- Strong PC, Microsoft Office, and internet knowledge.
- Advanced English language skills, both verbal and written.
- Strong organizational skills and attention to detail.
- Team and teamwork focus.
- Ability to work in a fast-paced environment with fluctuating priorities and tight deadlines.
