Digital Corporate Affairs Client Partner and Colleague Services Team Lead
hace 1 día
About Pfizer
Pfizer is a global biopharmaceutical company committed to delivering innovative healthcare solutions that improve lives.
Job Summary:
This role will lead the Digital Corporate Affairs Client Partner and Colleague Services team, providing high-quality support to Pfizer colleagues via a multi-channel service strategy. The team will deliver consistent operating environments across digital services and operations.
Key Responsibilities:
- Conferencing & Event Support:
- Facilitate virtual events using designated collaboration tools.
- Serve as hands-on support for on-site video conferencing devices and provide virtual event support.
- Provide in-conference room A/V support, assisting clients with connecting devices to peripherals.
- Service Management Support:
- Develop performance information reports (Infrastructure Dashboards) aligned with IT service delivery.
- Maintain equipment inventory and ensure auditable records of managed assets.
- Manage documentation, including KBAs, contact lists, checklists, SOPs, etc.
- Support the Customer Experience team.
- Create operational reports and analyze data and KPIs.
- Manage operational projects.
- Develop technical and business presentations for peers, management, and customers.
- Analyze requirements, document, and test.
- Escalate service issues to resolution and identify continuous improvement opportunities.
Requirements:
- Experience building reports (e.g., Tableau).
- Strong knowledge of Microsoft Office products.
- Proficiency in web conferencing solutions (Webex, MS Teams).
- Understanding of video conferencing equipment.
- Experience with Ariba, SAP, and Taulia.
- Basic understanding of digital terms and IT platforms.
- Knowledge/understanding of finance principles and concepts.
- Strong communication, collaboration, problem-solving, relationship-building, negotiation, planning, organization, and customer focus skills.
- Action-oriented.
- Project management skills.
- Ability to work in a rapidly changing environment.
- Persistent and determined.
Qualifications:
- Bachelor's Degree required.
- 3+ years of experience as a business information technology professional.
- Language: Spanish and English; Brazilian Portuguese is a plus.
- Self-motivated, able to work well in a geographically dispersed, virtual team environment, and exhibit a positive and professional attitude.
Preferred Qualifications:
- Excellent communication skills and ability to indirectly influence key partners and stakeholders.
- Capable of working through a personal laptop or mobile device for extended periods.
Compensation:
$85,000 - $115,000 per year, depending on experience and qualifications.
About the Role:
This role may require occasional movement of computer equipment, video conferencing equipment, and printers.
The ideal candidate will be able to work onsite five days per week and participate in a 7x24x365 environment.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
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