Technical Support Specialist
hace 1 semana
At Thermo Fisher Scientific, we enable our customers to make the world a healthier, cleaner, and safer place. Our team of 100,000+ colleagues shares a common set of values: Integrity, Intensity, Innovation, and Involvement. We accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.
Job Description
We are seeking a Technical Support Specialist to join our team. As a key member, you will be responsible for fixing and diagnosing hardware, software, and network systems issues. You will identify and escalate critical issues to senior technical staff as needed, maintain accurate records of all technical issues and resolutions, and enforce standard procedures and processes.
Required Skills and Qualifications
To be successful in this role, you should have a Bachelor's degree in Computer Science or a related field, along with 2+ years of experience in technical support or a similar role. Proficiency in Windows and Mac operating systems is essential. You should also possess excellent problem-solving and analytical skills, ability to make decisions within defined criteria, and strong verbal and written communication skills.
Benefits
We offer a comprehensive benefits package, including competitive salary, opportunities for career growth and development, and a collaborative work environment that values diversity and inclusion. Join us in accelerating research, solving complex scientific challenges, and driving technological innovation.
Key Responsibilities
- Fix and diagnose hardware, software, and network systems issues
- Identify and escalate critical issues to senior technical staff as needed
- Maintain accurate records of all technical issues and resolutions
- Enforce standard procedures and processes
- Follow up with clients to ensure their issues are resolved to their satisfaction
- Stay up-to-date with the latest technology trends and advancements in the industry
- Collaborate with team members to develop and implement new technical solutions and process improvements
- Deliver training and support to clients on new technology systems as needed
- Attend meetings and training sessions to stay informed about organizational changes and updates
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