Technical Operations Engineer

hace 14 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica SRL A tiempo completo

Job Description

The BSX Support Engineering team is a vital component of Amazon's operations, responsible for ensuring seamless and delightful customer experiences while maintaining optimal efficiency and cost-effectiveness for our development teams. As a Technical Operations Engineer, you will play a crucial role in providing production engineering support and multifaceted services to the development/STT teams of the Books shopping teams.

This role requires a proactive approach and rapid learning to handle diverse and interconnected tasks that impact success. You will be responsible for creating and enhancing tools, applications, and scripts to streamline support engineers' and operations' workflows, thus resolving operational challenges effectively.

In this position, you will provide expert support engineering and troubleshooting services, addressing issues related to book shopping experience. You will collaborate closely with STT teams/QAE team in resolving tickets that align with the specified service level agreements. Additionally, you will oversee production builds, manage tools, and configure systems to facilitate smooth software product releases and ensure successful deployments.

Key Responsibilities:

  • Providing engineering support for incoming tickets, including extensive troubleshooting and debugging, with responsibilities covering multiple product lines.
  • Working on maintenance-driven coding projects, primarily in Perl or shell scripts, web technologies, and Java-based projects.
  • Reading and understanding complex application code and making code fixes to resolve support issues.
  • Providing software deployment support in staging and production environments.
  • Developing tools to aid operations and maintenance.
  • Reporting system and support status.
  • Owning one or more digital products or components.
  • Managing customer notification and workflow coordination and follow-up to maintain service level agreements.
  • Handling peak readiness and events without any issues.
  • Collaborating with the India Support engineering team to hand off or take over active support issues and create a team-specific knowledge base and skill set.

About the Team

The BSX Support Engineering (SE) team plays a crucial role as the first line of defense for all production and customer impacting issues for our esteemed brands - Shopping Experience, Kindle Unlimited (KU), Prime Reading, and Payments teams. Our mission is clear - to provide a seamless and delightful experience for our customers while maintaining optimal efficiency and cost-effectiveness for our development teams.

Location

We are open to hiring candidates to work out of San Jose, Costa Rica.

Estimated Salary: $80,000 - $110,000 per year

Required Skills and Qualifications

  • 2+ years of software development or 2+ years of technical support experience.
  • Experience scripting in modern programming languages.
  • Experience troubleshooting and debugging technical systems.

Preferred Qualifications

  • Knowledge of web services, distributed systems, and web application development.
  • Experience troubleshooting & maintaining hardware & software RAID.
  • Experience with REST web services, XML, JSON.


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