Cloud Business Solutions Manager

hace 5 días


San José, San José, Costa Rica Splunk A tiempo completo

**About Us**

Splunk is committed to building a safer and more resilient digital world. We're proud of our award-winning culture and regular appearance on 'Best Places to Work' lists.

We value diversity, equity, and inclusion at Splunk and are an equal employment opportunity employer. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws.

About the Role:

Splunk Cloud is an exciting and fast-paced organization where you will have the opportunity to lead tangible and scalable change. This team links business goals with operational procedures to create a cohesive customer experience.

As a TPM, you will investigate, streamline, and enable the workflows that deliver Splunk Cloud products and services to our customers. The ability to collaborate across many business functions, quickly learn new processes, and drive project execution will be essential to success in this role.

Responsibilities:

  1. Drive strategic improvements with a focus on scalability
  2. Improve business processes and systems that support the delivery of our Cloud service offerings
  3. Develop solutions for delivery of key business operations to improve their overall efficiency
  4. Collaborate with teams across Cloud to implement changes that benefit multiple functions
  5. Partner with business systems team to implement solutions that mature Cloud's service and delivery
  6. Listen to and absorb our business partners' experiences and challenges to convert them into business and technical project requirements
  7. Oversee execution of sophisticated projects within a defined program while managing timeline, risks, and stakeholder expectations
  8. Build accurate reports for Cloud teams that provide insight into operational efficiency of implemented workflows

Requirements:

  • Previous experience in product management, program management, process improvement, and business strategy
  • 5+ years of Program Management, Business Operations, and/or Business Process Analyst experience
  • Familiarity with delivering a SaaS solution
  • Growth mentality conducive with a dynamic, innovative, and congenial work culture
  • Strong analytic, planning, and leadership skills
  • Excellent verbal and written communication skills

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