Software Solutions Delivery Manager

hace 4 días


San José, San José, Costa Rica Stage 4 Solutions Inc A tiempo completo

Company Overview:

Stage 4 Solutions Inc is a global leader in delivering innovative software solutions to businesses worldwide. Our mission is to empower customers through technology, ensuring seamless adoption and maximum value from our products.

Job Description:

We are seeking an experienced Customer Success Manager to join our team in Costa Rica. As a key member of our account management team, you will be responsible for ensuring customer success by driving adoption of our technology, managing support escalations, and renewals. Your primary focus will be on managing renewal licenses, working closely with Account Teams and Renewals Managers to identify new opportunities and upsell potential while smoothing any issues putting renewals at risk.

Key Responsibilities:

  • Understand the client's solutions at a detailed technical level to support customers through their post-implementation journey and renewal licensing.
  • Be the key point of contact for customers, post-solution implementation, supporting their technical queries, solving technical issues, and presenting technology solutions.
  • Manage customers' escalations and, where required, produce best practice blueprints.
  • Drive programmatic Customer Success practices that support consistent customer lifecycle improvements and faster Time to Value (TtV).

Requirements:

  • 8+ years of experience as a Customer Success Manager for backup, storage, or networking solutions supporting enterprise customers.
  • Experience with Cloud/SaaS solutions is preferred.
  • Ability to understand the company's products and features, collaborate with Support teams to resolve sophisticated support cases, and drive bug fixes with engineering.
  • English Fluency: Effective spoken and written business communication skills are required.
  • Excellent project management skills and a strong sense of ownership and urgency aiming to closure, planning, and escalation.


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