Spanish Language Professional for High-Pressure Environment
hace 2 días
Lionbridge Technologies seeks a skilled Spanish Language Professional to join our team in a high-pressure environment.
Job DescriptionThe ideal candidate will work as an interpreter and operator, handling calls on demand and rendering meaning of conversations between English and Spanish speakers. This role involves providing complete and accurate over-the-phone interpretation, utilizing excellent verbal and written communication skills in both languages.
Key Responsibilities:
- Provide interpretation services during peak call volumes, adhering to complexity, clarity, tone, and style of speech.
- Have current knowledge of Lionbridge glossaries and terminology lists, following all interpretation procedures and protocols.
- Adhere to performance benchmarks used to measure interpreter utilization.
- Support operators by connecting inbound customer calls to the appropriate interpreter and assisting with admin duties.
- Follow scripting guidelines set forth by management.
- Employ excellent customer service and communication skills, clear enunciation, and professional demeanor.
Requirements
- 1+ year of experience in the language services/call center industry.
- Ability to switch from operator to interpreter support and vice versa as needed.
- Willingness to work some Costa Rican holidays if requested.
- Able to attend to multiple tasks in a high-pressure environment and possess attention to detail.
- Independent and reliable, with ability to achieve monthly utilization benchmarks.
- Excellent verbal/written communication skills in English and superior customer service skills.
- Computer literacy and proficiency in Microsoft Office suite, Chrome, Mozilla, and IE.
Lionbridge Technologies partners with brands to break barriers and build bridges across the globe. With over 25 years of experience, we help companies connect with their global customers and employees by delivering translation and localization solutions in 350+ languages. Our world-class platform orchestrates a network of passionate experts worldwide, creating culturally rich experiences for our clients.
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