Customer Experience Professional

hace 4 días


San José, San José, Costa Rica Microsoft A tiempo completo

We're looking for a highly skilled Technical Support Advisory to join our team at Microsoft. In this role, you'll be responsible for ensuring the development of Support Engineers' technical capabilities.

About the Role

As a Technical Support Advisory, you'll work closely with Support Engineers to ensure they have the necessary technical knowledge to deliver exceptional customer experiences.

Main Responsibilities:

  • Provide technical coaching and mentoring to Support Engineers
  • Develop and maintain case management standards and procedures
  • Ensure ramp-up and readiness of Support Engineering staff

Requirements:

  • Strong technical knowledge and expertise
  • Excellent communication and collaboration skills
  • Ability to analyze skill-gaps and develop readiness plans


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