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Customer Service Learning Facilitator
hace 1 semana
Training and Development: As an Operations Trainer at the Straumann Group, you will have the opportunity to develop and implement training programs that cater to the diverse needs of our customer-facing teams. Your responsibilities will include:
- Designing and delivering comprehensive training programs that cover various aspects of customer service, provider services, and technical support.
- Collaborating with NAM-based trainers to develop and execute training programs that meet the unique needs of each operation team.
- Fostering a culture of excellence by continuously monitoring and evaluating the effectiveness of training programs, identifying areas for improvement.
- Developing and maintaining subject matter expertise in relevant technologies, such as SAP, CRM, and Zendesk, to ensure that training programs stay up-to-date and effective.
- Working closely with Subject Matter Experts across the organization to guarantee that training content remains accurate and informative.
- Contributing to the development of a robust training ecosystem that enables our teams to excel in their roles and provide unparalleled customer experiences.
Requirements:
- 1+ years of experience in customer service training, learning & development, or organizational development.
- High school diploma or equivalent.
- Fluent in English.
