Senior Program Manager for Risk Management and Operations

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

About the Role

Amazon's Account Integrity team within the Selling Partner Support organization is seeking a senior leader to oversee the Program and operations team based in Costa Rica. The ideal candidate will have 13+ years of operational and/or retail management experience, with a focus on risk management and fraud.

The AIT team designs and builds high-performance software systems using machine learning to identify and prevent fraudulent activity, maintaining high trust levels with customers. As a program leader, you will be responsible for managing a team of 32 investigators supervised by 3 managers and 1 program manager.

Main Responsibilities

  1. Provide leadership direction to Program and Investigations Managers in managing day-to-day activities of bad actor detection.
  2. Develop and drive the execution of AIT operations and programs based out of San Jose.
  3. Navigate an ever-changing risk environment and develop long-term strategic charts while balancing short-term initiatives.
  4. Evolving charters incorporating data signals to ML and Product teams for improving AIT efficiency in detection of bad actor traffic.
  5. Monitor and correct gaps in efficiency of work, such as non-productive time and idle time.

Requirements

  • 6+ years of team management experience.
  • Experience using data to influence business decisions.
  • Knowledge of operational concepts, including utilization and occupancy.
  • Ability to write monthly and quarterly business reviews.

About You

You should have 3+ years of managing medium to large-size cross-functional teams, with knowledge of Excel and SQL. Proficiency in Lean or Six Sigma analytical techniques is also required.



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