Program Leadership for Fraud Detection and Prevention

hace 2 días


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl A tiempo completo

Job Overview

We are looking for a Senior Program Manager to lead our Program and operations team in Costa Rica. As a key member of Amazon's Account Integrity team, you will be responsible for designing and building high-performance software systems using machine learning to detect and prevent fraudulent activity.

About the Team

The AIT team owns designing and building software systems using machine learning that identify and prevent fraudulent activity, maintaining high trust levels with our customers. We are seeking a senior leader who can provide leadership direction to Program and Investigations Managers in managing day-to-day activities of bad actor detection.

Main Responsibilities

  1. Develop and drive the execution of AIT operations and programs based out of San Jose.
  2. Navigate an ever-changing risk environment and develop long-term strategic charts while balancing short-term initiatives.
  3. Evolving charters incorporating data signals to ML and Product teams for improving AIT efficiency in detection of bad actor traffic.
  4. Monitor and correct gaps in efficiency of work, such as non-productive time and idle time.

Requirements

  • 6+ years of team management experience.
  • Experience using data to influence business decisions.
  • Knowledge of operational concepts, including utilization and occupancy.
  • Ability to write monthly and quarterly business reviews.


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