Program Manager for Global Vendor Protection

hace 24 horas


San José, San José, Costa Rica Amazon Support Services Costa Rica Srl - B20 A tiempo completo

The ideal candidate for this role will have 3+ years of experience in program or project management, as well as expertise in stakeholder management and process improvement. As a Program Manager for Global Vendor Protection, you will work closely with Risk Investigators and engineers to optimize security controls and friction points.

About the Job

This is a unique opportunity to join Amazon Support Services Costa Rica Srl - B20 and make a significant impact on the company's mission to protect its vendors' businesses. You will be part of a dynamic team that values diversity, innovation, and customer obsession.

Responsibilities
  • Partner with Risk Investigators and engineers to optimize security controls and friction points.
  • Lead weekly metrics reviews focusing on investigation quality, SLAs, and system performance.
  • Build relationships with global process owners, site leaders, and operations managers.
  • Develop and maintain clear documentation and Standard Operating Procedures (SOPs).
Requirements
  • 3+ years of program or project management experience.
  • 3+ years of working cross-functionally with tech and non-tech teams experience.
  • 3+ years of defining and implementing process improvement initiatives using data and metrics experience.
  • Bachelor's degree.
  • Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL.


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