Procurement Excellence Specialist

hace 1 semana


San Francisco, Heredia, Costa Rica British American Tobacco A tiempo completo

This is a customer-facing role that requires strong analytical and problem-solving skills. The Procure to Pay Analyst will work closely with US and CR users and vendors to deliver high-quality service and results.

The ideal candidate will have a comprehensive understanding of business processes, procedures, and information. They will need to manage order entry, troubleshoot ongoing issues, and deal well with ambiguity while handling multiple projects and timelines.

The Procure to Pay Analyst will act as the primary liaison with BAT users, communicating clearly and professionally by phone and written correspondence for invoice status. They will also educate and inform customers of various processes and direct them to appropriate resources.

**Key Responsibilities:*

  • Manage order entry and troubleshoot ongoing issues
  • Deal well with ambiguity and handle multiple projects and timelines
  • Communicate clearly and professionally with BAT users

**Requirements:**

  • 2+ years of customer service experience
  • Advanced English proficiency
  • Demonstration of strong interpersonal, communication, analytical, organizational, and short-term planning skills


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