Software Technical Support Professional

hace 3 días


San José, San José, Costa Rica Microsoft A tiempo completo
Transforming Customer Experiences with Technology

We are seeking a Software Technical Support Professional to join our team. In this role, you will be responsible for delivering exceptional customer support experience with Microsoft.

Main Responsibilities:

  • Solve complex customer cases that require interaction with Software Engineering
  • Own, troubleshoot and solve customer technical issues using collaboration and transparency within and across teams
  • Contribute to case deflection initiatives, automation and other digital self-help assets
  • Provide technical coaching and mentoring to help customers achieve their goals

Qualifications:

  • Fluent English language skills: reading, writing and speaking
  • Windows System Administration/Virtualization
  • Windows scripting or PowerShell
  • Familiarity with Active Directory, Security, OS Internals concepts


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