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Contract Administrator
hace 2 semanas
In this role, you will be responsible for delivering excellent customer service through effective diagnosis and troubleshooting of client queries. You will also provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
Responsibilities
- Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions.
- Assist clients with navigating around product menus and facilitate better understanding of product features.
- Troubleshoot all client queries in a user-friendly, courteous and professional manner.
- Maintain logs and records of all customer queries as per the standard procedures and guidelines.
- Offer alternative solutions to clients (where appropriate) with the objective of retaining customers' and clients' business.
Benefits
- The opportunity to work with a global company like Wipro Limited.
- A competitive salary package.
- Ongoing training and development opportunities.
