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Process Efficiency Manager
hace 1 semana
**Job Description**
We are seeking a highly skilled and motivated individual to join our Amzn Support Srvcs Costa Rica team as a Process Efficiency Manager. The successful candidate will have a proven track record of managing processes, improving efficiency, and driving business growth.
About the Role
The Process Efficiency Manager will be responsible for managing processes, analyzing data, and implementing changes to enhance productivity and efficiency. They will work closely with our capacity planning and GCC teams to ensure daily service levels are met across all operational units.
Main Responsibilities
- Manage processes to ensure consistency and quality
- Analyze data to identify areas for improvement and implement changes to enhance productivity and efficiency
- Work closely with CPA and GCC teams to ensure daily service levels in all Operational Units
- Develop and maintain processes and procedures to ensure consistency and quality
- Drive business growth by identifying opportunities for improvement and implementing changes
- Collaborate with cross-functional teams to achieve common goals
Requirements
- Strong analytical and problem-solving skills
- Ability to work effectively in a fast-paced environment
- Excellent communication and interpersonal skills
- Experience with process management and improvement
