Financial Services Representative

hace 1 semana


San José, San José, Costa Rica Western Union A tiempo completo

About Us

At Western Union, we're committed to moving money for better. Our global business is dedicated to providing a world-class customer experience and helping others achieve their financial goals.

We're seeking an exceptional Associate Collector to join our Retail Collections Ops team. As a key member of our team, you'll play a vital role in contacting customers to determine the reason for payment delinquency.

Responsibilities

  • Primary responsibility is online support to agent phone inquiries related to collections.
  • Manage incidents and cases for agent escalations.
  • Take prompt action to reactivate agents that comply with payment terms.
  • Use computerized systems for tracking, information gathering, and/or troubleshooting.
  • May answer inquiries and resolve problems in coordination with team members or other functional areas.

Requirements

  • Bachelor's degree preferred.
  • Typically has less than 18 months of finance, accounting, or collections experience.
  • Flexible and adaptable.
  • Ability to influence and drive execution.
  • Passionate about working in a multicultural environment.

Your Benefits

In Costa Rica, you can expect:

  • Asociación Solidarista.
  • Paid time off including extended maternity leave.
  • In-house company doctor services.
  • Continuing education.
  • Transportation services options.
  • Parking spaces.
  • Hybrid model work.
  • Flexible working schedules if applicable.
  • Referral program award.
  • Employee resource groups (ERG) and committees to volunteer with.
  • Carpooling program.
  • Price Smart membership.
  • Pan American medical and life insurance.
  • Cafeteria subsidy.


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