Financial Services Representative
hace 1 semana
About Us
At Western Union, we're committed to moving money for better. Our global business is dedicated to providing a world-class customer experience and helping others achieve their financial goals.
We're seeking an exceptional Associate Collector to join our Retail Collections Ops team. As a key member of our team, you'll play a vital role in contacting customers to determine the reason for payment delinquency.
Responsibilities
- Primary responsibility is online support to agent phone inquiries related to collections.
- Manage incidents and cases for agent escalations.
- Take prompt action to reactivate agents that comply with payment terms.
- Use computerized systems for tracking, information gathering, and/or troubleshooting.
- May answer inquiries and resolve problems in coordination with team members or other functional areas.
Requirements
- Bachelor's degree preferred.
- Typically has less than 18 months of finance, accounting, or collections experience.
- Flexible and adaptable.
- Ability to influence and drive execution.
- Passionate about working in a multicultural environment.
Your Benefits
In Costa Rica, you can expect:
- Asociación Solidarista.
- Paid time off including extended maternity leave.
- In-house company doctor services.
- Continuing education.
- Transportation services options.
- Parking spaces.
- Hybrid model work.
- Flexible working schedules if applicable.
- Referral program award.
- Employee resource groups (ERG) and committees to volunteer with.
- Carpooling program.
- Price Smart membership.
- Pan American medical and life insurance.
- Cafeteria subsidy.
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