Commercial Contracts Operations Specialist

hace 2 días


San Francisco, Heredia, Costa Rica Baxter A tiempo completo
About Baxter

Baxter is a multinational organization dedicated to developing quality products that prioritize patient needs. Our team fosters an environment of ongoing development, and we encourage collaboration to expand your knowledge across various facets of our portfolio.


Job Description:Key Responsibilities:
  • Process monthly Failure to Supply requests received.
  • Perform payment process analysis and execute payment files as per the contract's language for incentives, rebates, or fees.
  • Support on Product Launches, Resigns, etc.
  • Support and Creation of Agreements/Amendments for different customers
  • Audit of contracts to ensure set ups are correct.
  • Approvals of Contracts Set ups and Contracts /Amendments Drafts.
  • Monthly Metrics for the department.
  • Creation and Maintenance of SOPs
  • Contact on escalated issues within the team and resolution supporter.
  • Main contact on eventual corporate audit requests.
  • One over one approval in BAM for all process.
  • Contracts supervisor backup and project initiatives supporter.
  • Collaborator on quality assurance contracts processes to ensure and provide feedback improvements within the team.
  • Serve as SME on planning and execution, process documentation, training, go-live, support and stabilization as needed.
  • Keep an open communication (verbal and written) the Team Members as well with the leadership team.
  • Provide outstanding Customer Service to all internal/external customers.
  • Support as backup for any other activity required in the team, based on previous training plans, by the Supervisor
  • Responsible for contributions to and/or creations of standard operating procedures and the maintenance of those procedures.
  • Analyze research, make recommendations and implement solutions of business issues and opportunities along with the Supervisor and Manager.
  • Ad-hoc reporting and requests as well as special requests from the business
  • Keeeps close monitor of the Metrics to ensure the KPIs are meet.

Required Skills and Qualifications:
  • Bachelor's degree in Business Administration or similar field
  • Fully bilingual skills
  • Excel proficiency
  • Experience in AS400 and ERP
  • Strong analytical and problem-solving skills
  • Customer focus
  • Collaboration and teamwork skills

Estimated Salary:

$60,000 - $80,000 per annum, depending on location and experience.



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