Network/Telecom Engineer III
hace 2 semanas
**Impact and Contribution**
As a member of Thermo Fisher Scientific, you will be part of a successful, growing global organization that values performance, quality, and innovation. With revenues of more than $40 billion and the largest investment in R&D in the industry, we provide our people with the resources and opportunities to make meaningful contributions to the world.
This role will be a key part of a multifunctional team that designs, supports, secures, and maintains the underlying network infrastructure.
**Key Responsibilities**
- Ensure timely resolution of network outages impacting customers
- Fulfill customer requests according to set SLAs
- Manage network changes through a strict ITIL-based process
- Monitor network health, including metrics collection, visualization, and alerting
- Track network utilization over time to assist capacity management models
- Owning network monitoring settings, maintenance, and incident management SOPs
- Self-serve problem management support for network root cause analysis, own, and drive problem investigations, trend analysis
- Proactively carry out network vulnerability and patch management, software upgrades
- Be part of the team that supports and improves a global network environment that includes routers, switches, firewalls, wireless controllers, and load balancers
- Find opportunities to improve the corporate network by looking at the cause of problems
- Collaborate with the network SMEs on optimization initiatives
- Be responsible for having all aspects of the network environment documented
- Deliver mentorship and direction to lower-level engineers and peer support groups
- End-to-end coordination with vendors and providers for issue resolutions
- Handling the Service Now work queue to address customer requests within established service level agreements
- Drive quality into the metrics we report, including measurement of issues, network capacity, vendor equipment/failures analysis, and network performance, as well as continual assessment of the quality and effectiveness of network monitoring and alerting
- Responsible for documenting system maintenance, enhancements, and performance for effective network operations and management
- Call out complex topics and requests to senior engineers or SMEs
- Find opportunities for automation and own these initiatives till completion in collaboration with respective SMEs and programmers
- Guide our customers and colleagues on Global Network engagement and ITIL processes
- Participate in technology trainings provided by SMEs or vendors
**Requirements**
- BA/BS education and/or work experience in network engineering & operations is preferred
- 5-7 years of demonstrated ability in network engineering, operations
- Deep experience with Cisco and Arista or Fortinet or F5 products and services
- Automation-related programming skills (Python or similar) is a nice to have
- Good understanding of Networking and Security standards, practices, and methods
- Solid grasp of SD-WAN management & troubleshooting is an advantage
- Understanding and experience of cloud computing specifically relating to networks, including AWS and/or Azure is an advantage
**Tool & Technology Skills**
- Telco: WAN, LAN, Wireless
- OSS/BSS: Service Now, Jira
- Network: Switching, Routing, Security, Cloud
- Product: Cisco, Fortinet, F5, Silver Peak SDWAN, Arista, Clearpass, OperGear, Meraki, AWS, Azure
- Automation: Python, API, Service Orchestration
**Knowledge, Skills, Abilities**
- Excellent verbal and written communication skills, good customer service skills, and a demonstrable ability to work with various teams
- Troubleshooting skills
- Be a self-motivated, highly ethical individual with a demonstrated ability to work as independently as well as with a team
- Be eager to learn new technologies and develop your skills
- Develop relationships with our clients, engineering, and peer management teams, and effectively navigate across the organization
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