Instructional Coach

hace 5 días


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

About the Role

As an ERC Trainer, you will play a pivotal role in introducing new hires to Amazon's culture and working hand in hand with Training Specialists, ERC Associates, and Managers in driving growth in the ERC.

Key Responsibilities

  • Facilitate learning in the classroom by organizing and presenting material in a way that is optimal for the learning experience.
  • Effectively manage classroom environments to maximize learning.
  • Maintain a high level of professionalism and approachability.
  • Has strong preparation, organization, time management, public speaking, and classroom management skills.
  • Bridge any gaps between understanding and execution.
  • Perform administrative tasks to facilitate the learning environment and components on the agenda.

Requirements

  • 3+ years of training experience.
  • Level 3 or Level 4 for internal candidates.
  • Good standing, no Disciplinary Actions.
  • Ability to interact and build rapport with employees of all levels.
  • Experience communicating and presenting information to groups in a way that is understandable and easy to follow.
  • Proficiency with Microsoft Office tools such as Excel and PowerPoint; proficiency with Quip.
  • Ability to provide and receive feedback effectively.
  • Strong verbal and written communication skills.
  • Ability to work on a flexible schedule which might be changed on short notice.
  • Ability to train in an ambiguous environment.
  • Content development experience.
  • Strong preparation, organization, and time management skills.
  • Can manage and train classes of 25+ associates.
  • Understanding of adult learning theory.

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