Technical Operations Lead

hace 1 semana


San José, San José, Costa Rica Amzn Support Srvcs Costa Rica A tiempo completo

**Job Summary**

We are seeking a highly experienced Senior Technical Manager to lead our growing support engineering team in Costa Rica. The ideal candidate will have a strong background in managing technical operations, supporting product queries, and developing tools and best practices to improve existing systems.

The successful candidate will be responsible for:

  • Serving as a leader to present insights on WBR/MBR and other leadership meeting/reviews
  • Implementing performance goals, monitoring, and evaluating against pre-set goals implementing action plans to resolve performance barriers as needed
  • Providing inputs on root causes by analyzing volume patterns
  • Demonstrating excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures
  • Identifying improvement opportunities for documentation and training for recruiting teams and other users

About Us

At Amzn Support Srvcs Costa Rica, we value exceptional customer service and strive to exceed expectations. We are looking for a motivated self-starter who can work independently in a fast-paced environment.



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