Experian Technical Solutions Consultant

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
Technical Account Manager

We are seeking a highly skilled Technical Account Manager to join our team at Experian.

About the Role

  • You will be the primary technical point of contact for accounts, liaising between clients and internal Experian technology, operations, and product teams.
  • Act as a single point of contact for technical consulting, assisting Account & Project Managers, Product, and Tech Support, and Engineers with new and ongoing technical communications for existing clients.
  • Anticipate positive and negative impacts throughout the organization regarding proposed solutions and proactively test new configurations against existing client workflows.
  • Arbitrate discussions between the customer and Experian, representing the client's technical needs to Experian and Experian's offerings to the client.

Key Responsibilities

  • Primary post-deployment technical contact for non-incident SaaS services during business hours.
  • Responsible for aggregating all non-incident client requests for changes to production and driving execution in alignment with contracts and client priorities.
  • Partner with clients, other Technical Account Managers, and Account Development to prioritize and submit requests to change production configurations, promo codes, and content services.
  • Help ensure that proper monitoring alarms are in place at the platform and client-specific solution level and drive resolution to issues as required.
  • Participate in recurrent operational calls and status updates to ensure alignment across internal and external stakeholders.

Requirements

  • BS/BA in Computer Science, Computer Information Systems, MIS or relevant technology degree (Master's level a plus) or 5+ years of relevant experience in technical customer support, operations, or similar role.
  • Experience with Software as a Service, proficiency in data modeling, data relationships, SQL queries, and optimization.
  • Able to query ad hoc data in Mysql, Redshift, Dynamo DB, or other data structures, knowledge of APIs, REST or SOAP web services, JSON, and XML.
  • Familiar with AWS compute and storage services, real-time system monitoring and reporting via technology tools such as Splunk, AppDynamics, DataDog, and/or Business Intelligence systems like Business Objects and Tableau.
  • Ability to navigate and troubleshoot in ticketing systems, bug submission, and other support systems.
  • Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions.
  • Excellent communication and presentation skills, comfortable speaking to internal or external technical and non-technical audiences.
  • Must have the ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously.
  • Able to manage multiple critical investigations simultaneously, with little direction.

Salary

The estimated salary range for this position is $80,000 - $120,000 per year, depending on location and experience.



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