Global Technical Consultant

hace 3 semanas

San Francisco, Heredia, Costa Rica Experian A tiempo completo

About This Role
Experian is seeking a highly skilled Global Technical Consultant to join our team. As a key member of our technical consulting team, you will be responsible for providing technical guidance and support to our clients, ensuring that their technical needs are met and that they receive the highest level of service.


Key Responsibilities
As a Global Technical Consultant, you will be the primary point of contact for technical consulting and assistance for our clients. Your key responsibilities will include:



  • Providing technical guidance and support to clients on a variety of technical topics, including security updates and software support
  • Communicating incident status to the account team and client
  • Ensuring effective ownership, communication, coordination, and facilitation of service issues and production changes between the client, support teams, account team, and technical teams
  • Analyzing and reporting on cases and tickets to identify reoccurring trends and providing recommendations to clients and technical teams for remediation
  • Ensuring all cases and incidents are properly documented, SLAs are met, and that resolution occurs in a timely manner
  • Responsible for aggregating all non-incident client requests for changes to production and driving execution in alignment with contracts and client priorities
  • Helping to ensure that proper monitoring is in place at the platform and client-specific solution level and driving resolution to issues as required

Requirements
To be successful in this role, you will need to have:



  • +4 years of technical client-facing experience
  • Strong knowledge of enterprise technology infrastructure, including various operating systems, servers, storage, and networking
  • Knowledge of enterprise server software, including Windows Server, Linux, and monitoring technologies
  • Knowledge of cloud computing concepts, software, and systems (networking, virtualization, VMware, Hyper-visors)
  • Ability to query ad hoc data in various reporting platforms
  • Ability to navigate and troubleshoot in ticketing systems, bug submission, and other support systems
  • Ability to identify and submit product enhancement requests
  • Able to think analytically and consider all client configs, as well as dive into the details, and know when to operate at each of those levels
  • Strong analytical and problem-solving capabilities; able to break complex technical hurdles into measurable actions
  • Excellent communication skills; equally comfortable speaking to internal or external technical teams and non-technical teams
  • Strong presentation skills, including ability to present to any level within the company
  • Must have ability and desire to work in a high-pressure, fast-paced environment and be able to handle several projects and tasks simultaneously
  • Strong account management, cross-group collaboration, and negotiation skills
  • Outstanding interpersonal skills and conflict management skills
  • Quickly develops rapport and credibility
  • Highly organized and self-motivated; able to manage multiple important investigations simultaneously, with little direction
  • IT business process, Project Management, or service delivery certifications (ITIL, PMP, etc.) preferred

About Us
Experian is a global leader in data and analytics, and we're passionate about unlocking the power of data to transform lives and create opportunities for consumers, businesses, and society. We're a constituent of the FTSE 30 and have helped economies and communities flourish for over 125 years. We're a company that's committed to making a difference, and we're always looking for talented individuals to join our team.

  • Technical Solutions Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    **Technical Solutions Consultant** We are seeking a highly skilled Technical Solutions Consultant to join our team at Hewlett Packard. As a Technical Solutions Consultant, you will be responsible for resolving technical issues and providing exceptional customer service to our internal and external customers. **Key Responsibilities:** Resolve technical...

  • Senior Technical Consultant

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    At Experian, we are seeking a highly skilled Senior Technical Consultant to join our team. This role is responsible for acting as the primary technical point of contact for accounts and facilitating communication between clients and internal Experian technology, operations, and products.The ideal candidate will possess strong technical expertise and...

  • Technical Accelerator Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica ServiceNow A tiempo completo

    Job Title: Technical Accelerator ConsultantJoin ServiceNow, a leader in digital transformation, as a Technical Accelerator Consultant. In this role, you will be part of a new team in Costa Rica, working on ServiceNow Impact, our newest product. Your mission will be to help customers unlock business value and accelerate the adoption of ServiceNow products...

  • Senior Oracle Financials Technical Consultant

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Experian is the world's leading global information services company unlocking the power of data to create more opportunities.We've been named one of the 100 Best Companies to work for by FORTUNE and the 100 World's Most Innovative Companies by Forbes Magazine. We help businesses make smarter decisions with best-in-class data and innovative technology.About...

  • SAP Ariba Senior Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    SAP Ariba Senior Consultant OpportunitySgf Global is seeking an experienced SAP Ariba Senior Consultant to join our IT team in a hybrid role.Key Responsibilities:• Functional expertise in SAP Ariba modules: Buying, Catalog, CIG, and Sourcing• Experience in Catalog Management, Guided Buying, Supplier Enablement, CIG Projects, Sourcing, and Admin...

  • Technical Support Consultant Expert

    hace 1 semana

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    About the RoleWe are seeking an experienced Technical Support Consultant to join our team at Hewlett Packard. As a Technical Support Consultant, you will be responsible for resolving technical issues from incoming internal or external contacts and proactive notification systems.ResponsibilitiesResolve complex technical issues related to hardware and software...

  • Oracle EBS Technical Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Global Services Business A tiempo completo

    **Key Responsibilities**:Collaborate with Business Analysts, Project Leads, and IT teams to resolve issues and ensure solutions are viable and consistent.Define and coordinate the execution of testing procedures, and develop test cases to serve the overall quality assurance process.LATAM localization and taxation experience is required.Respond to user...

  • Senior Oracle Financials Implementation Consultant

    hace 1 semana

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Summary:Experian is thrilled to announce a full-time position for a Senior Oracle Financials Implementation Consultant in our Product Development department.We are seeking an experienced professional to design and develop technical/configuration solutions for Change Requests across Global Corporate Systems & Services for Oracle Financials modules.

  • Technical Solutions Consultant Role

    hace 1 semana

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job OverviewAt Hewlett Packard, we are seeking an experienced Technical Solutions Consultant to join our team. As a key member of our support team, you will be responsible for resolving technical issues from incoming contacts and proactive notification systems.About the JobThis role is ideal for individuals with 0-1 year experience in relevant technologies...

  • Global Technical Content Manager

    hace 1 mes

    San Francisco, Heredia, Costa Rica Jll A tiempo completo

    JLL is committed to supporting the Whole You, personally and professionally. As a Global Technical Content Manager, you will play a key role in managing internal communications and deliverables, including team newsletters, wiki content, business documents, and slide decks. You will work closely with our Global Technical Operations Lead to develop business...

  • Global Travel Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Bcd Travel Corporate A tiempo completo

    We're a market leader in travel management, and we're hiring a Global Travel Consultant.As a key member of our team, you'll play a crucial role in helping clients travel smart and achieve more. Your exceptional communication skills will shine as you interact with current and new clients, providing expert advice and ensuring seamless travel experiences.The...

  • Oracle Financials Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    **Job Title:** Oracle Financials Consultant**Job Summary:**We are seeking an experienced Oracle Financials Consultant to join our team at Experian. As a key member of our Global DevOps environment, you will be responsible for designing and developing technical/configuration solutions for all Change Requests across Global Corporate Systems & Services (GCSS)...

  • Oracle Financials Techno-Functional Consultant

    hace 1 mes

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job Title: Oracle Financials Techno-Functional ConsultantJob Summary:We are seeking a highly skilled Oracle Financials Techno-Functional Consultant to join our team at Experian. As a key member of our global DevOps environment, you will be responsible for designing and developing technical-configuration solutions for all Change Requests across Global...

  • Finance Expert for Oracle EBS Solutions

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Oracle Finance Functional Consultant Position**Sgf Global seeks a highly skilled Oracle Finance Functional Consultant to join their team.**Key Responsibilities:**• Assist in the implementation and maintenance of Oracle EBS solutions.• Collaborate with business analysts to gather requirements and document business needs.• Develop and implement...

  • Technical Solutions Professional

    hace 1 semana

    San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo

    Job SummaryWe are seeking a skilled Technical Solutions Consultant to join our team at Hewlett Packard. The successful candidate will be responsible for resolving technical issues, responding to customer inquiries, and providing proactive support to ensure exceptional customer satisfaction.About the RoleThis is an exciting opportunity for a motivated...

  • Hacker - Sr Vulnerability Management Consultant

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Ibm A tiempo completo

    About the RoleWe are seeking a skilled Security Vulnerability Management Consultant to join our team at IBM. As a key member of our X-Force Red Offensive Security team, you will be responsible for conducting vulnerability management activities for clients and assisting in the sales process with potential or existing clients.Key ResponsibilitiesConduct...

  • Endpoint Technical Expert

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **Job Details**:As a Senior Endpoint Support Engineer at Sgf Global, you will be responsible for delivering high-quality endpoint solutions.**Key Responsibilities**:Provide expert-level technical support for endpoint devices and systems.Collaborate with cross-functional teams to ensure seamless endpoint integration.Stay up-to-date with the latest endpoint...

  • Strategic Financial Consultant

    hace 2 semanas

    San Francisco, Heredia, Costa Rica Te Connectivity A tiempo completo

    We are seeking a highly skilled Strategic Financial Consultant to join our team at Te Connectivity. In this role, you will play a key part in driving improvements in operating performance and financial controls.About the RoleThe ideal candidate will have 5+ years of experience in a related field, with a strong background in finance and analysis. You will be...

  • Sap Ariba Expertise Specialist

    hace 4 semanas

    San Francisco, Heredia, Costa Rica Sgf Global A tiempo completo

    **SAP Ariba Expertise Specialist**A position at SGF Global, embracing a hybrid work model, seeking a SAP Ariba Solutions Consultant.We are looking for a strong professional with expertise in SAP Ariba, specifically in Buying and Catalog management.As a key team member, this professional will be responsible for:Managing and optimizing the procurement process...

  • Senior Oracle Financials Consultant

    hace 3 semanas

    San Francisco, Heredia, Costa Rica Experian A tiempo completo

    Job OverviewWe are seeking a highly skilled Senior Oracle Financials Consultant to join our team in a home-based role in Costa Rica. This is a permanent position that requires strong technical expertise and excellent communication skills.