Regional Quality Operations Director

hace 2 días


San José, San José, Costa Rica Ynv Group A tiempo completo

Job Description:

As a Site Compliance Lead, you will play a critical role in ensuring that our quality system and service delivery standards are met. This involves promoting, developing, and overseeing compliance with our quality system and service delivery standards, as well as analyzing quality and service KPIs for actionable recommendations.

Your responsibilities will include recruiting, managing, and developing the quality analyst team, maintaining stakeholder relationships to achieve our quality standards and objectives, and collaborating with operations to define quality procedures and drive continuous improvement.

Key Responsibilities:

  • Recruit, manage, and develop the quality analyst team
  • Oversight of QA framework, customer, and operational excellence practices at an organizational level
  • Develop and maintain stakeholder relationships to successfully achieve our quality standards and objectives


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