Hotel Experience Manager

hace 4 días


San José, San José, Costa Rica Marriott Worldwide A tiempo completo

Job Overview

The Leisure Coordinator role at Marriott Worldwide is a dynamic position that requires excellent communication skills and a passion for delivering exceptional guest experiences. In this capacity, you will be responsible for promoting brand awareness, maximizing revenue, and fostering loyalty among existing guests.

Key Responsibilities

  • Promote awareness of brand image internally and externally.
  • Use sales techniques to maximize revenue while maintaining existing guest loyalty.
  • Recognize opportunities to upsell customers and offer enhancements to create a better Marriott experience or event.
  • Encourage guests to purchase or schedule preview package sales/tours.
  • Answer guest questions about property facilities and services.
  • Receive, record, and relay messages accurately, completely, and legibly.

Requirements and Qualifications

  • Excellent communication and interpersonal skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Strong problem-solving and conflict resolution skills.
  • Familiarity with sales principles and practices.
  • Ability to maintain confidentiality and handle sensitive information.

Benefits

  • Competitive salary and benefits package.
  • Opportunities for career growth and advancement.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.

About Marriott Worldwide

Marriott Worldwide is a leading hospitality company with a portfolio of 30 brands across over 130 countries. Our mission is to deliver exceptional guest experiences through our commitment to quality, innovation, and excellence. We believe in hiring talented individuals who share our values and are passionate about making a difference in the lives of our guests.



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