Cloud Support Lead

hace 24 horas


San Francisco, Heredia, Costa Rica Ibm A tiempo completo

**Job Description**

We are seeking a Technical Escalation Manager to join our team. The successful candidate will have a deep understanding of our support, development, and services from both process and delivery perspectives. They will also have experience in cloud/DevOps engineering and/or Linux administration.

**Responsibilities**

  1. Manage multiple projects, ensuring commitments and timetables are met.
  2. Partner with internal stakeholders to design operational solutions.
  3. Provide solutions for complex technical problems.

**Requirements**

  • DIRECT PROBLEM-SOLVING EXPERIENCE: Previous experience in dealing with client issues is valuable.
  • STRONG COMMUNICATION SKILLS: Requires the ability to communicate clearly with internal and external clients.
  • BUSINESS NETWORKING EXPERIENCE: Requires in-depth experience and understanding of our support organizations.
  • EXCELLENT CO-ORDINATION, LEADERSHIP & ORGANIZATIONAL SKILLS: Requires excellent coordination and organizational skills, able to lead diverse teams.

**Preferred Qualifications**

  • 5+ years of experience in a software development and delivery role.
  • 5+ years of experience in cloud/DevOps engineering and/or Linux administration.
  • Experience with at least one major public cloud provider or large-scale private/hybrid cloud using container orchestration.

**Benefits**

  • Goal-oriented, forward thinker that can provide solutions for complex technical problems.
  • Demonstrated skills in leadership, communication, coaching, analysis, problem solving, and short-term and long-term planning.

**Join Us**

At Ibm, we offer a unique opportunity to be part of a dynamic team and contribute to shaping the future of technology. If you are passionate about technology and want to make a difference, please apply.



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