Desktop Refresh Operations Specialist
hace 1 semana
Experian is a leading global information services company, unlocking the power of data to create opportunities for consumers, businesses, and society.
We are seeking an experienced Desktop Refresh Lead to join our Global Employee Technology & Operations team. This role will play a crucial part in ensuring the smooth operation of our Desktop Refresh Program, responsible for managing end-to-end processes, creating budgets, and coordinating with stakeholders.
Key Responsibilities- Manage the full lifecycle of the Desktop Refresh Program, from planning to execution.
- Create and manage global and regional budgets for Capex and Opex expenses, providing quarterly, annual, and three-year forecasts.
- Coordinate with Finance teams to obtain necessary budgets and report on program progress.
- Supervise Refresh Coordinators, prioritizing tasks, escalating issues, and conducting quality reviews.
- Report regional, departmental, and global progress through weekly, monthly, quarterly, and annual reporting.
- Collaborate with hardware vendors to ensure timely delivery of assets.
To be successful in this role, you will require:
- A Bachelor's degree in Information Technology or equivalent experience in IT Asset Management or Refresh Program-related positions.
- Superior customer service focus and strong collaboration skills across international teams.
- Ability to navigate IT processes outside of SAM/HAM when required and coordinate solutions with relevant teams.
- Strong executive presence and ServiceNow knowledge.
- Superior English language skills (written and verbal).
As a member of our team, you can expect:
- A competitive salary range: $120,000 - $180,000 per year, depending on location and experience.
- Opportunities for professional growth and development.
- A dynamic and inclusive work environment.
- A comprehensive benefits package, including medical, life, and dental insurance, as well as education reimbursement and flexible work arrangements.
Experian is committed to creating a better tomorrow by harnessing the power of data. Our culture values diversity, equity, and inclusion, and we strive to provide a thriving, inclusive, and diverse team where people love their work and working together. Join us in shaping the future of technology and innovation.
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