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Adhesives Support Specialist

hace 1 semana

Alajuela, Alajuela, Costa Rica H.B. Fuller A tiempo completo

Key Responsibilities

The Customer Service Agent plays a crucial role in managing customer portfolios, ensuring seamless interactions, and maintaining customer loyalty.

This position requires effective communication, issue resolution, and relationship building skills, leveraging H.B. Fuller's commitment to connecting what matters.

Main Tasks:

  1. Manage customer orders from entry to confirmation, ensuring timely and accurate processing.
  2. Coordinate with internal teams to facilitate smooth order fulfillment and address any issues that may arise.
  3. Develop and maintain strong relationships with customers, understanding their needs and preferences.
  4. Perform administrative tasks in SAP, ensuring up-to-date customer information and accurate query resolutions.
  5. Participate in continuous improvement initiatives to enhance customer experience and drive business growth.
  6. Stay informed about local SHE objectives and adhere to regulatory requirements.
  7. Monitor and control consignment stocks, completing customer portals when necessary.
  8. Engage in knowledge sharing and training to develop skills and expertise.

Requirements:

  • Proven track record in customer-facing roles with 2+ years' experience.
  • Excellent written and verbal communication skills in English and additional languages.
  • Bachelor's degree or equivalent in a relevant field.