Senior Vice President of Capability Center Operations

hace 1 mes

San Francisco, Heredia, Costa Rica Moody's A tiempo completo
Job Title: Senior Vice President Capability Center Country Head

The Senior Vice President Capability Center, Costa Rica Country Head will be responsible for leading the execution of the Capability Center Strategy and local leadership objectives in Costa Rica. This includes partnering with business and corporate function leaders as a trusted partner to identify opportunities to expand the strategic capabilities and business processes performed in Costa Rica.

Key Responsibilities:
  • Develop and execute Moody's Capability Center strategy and local leadership objectives in Costa Rica in alignment with Moody's strategic priorities.
  • Establish an effective local governance model that supports the execution of the Capability Center strategy and local leadership objectives in Costa Rica.
  • Identify opportunities to expand the business processes performed in Costa Rica by coordinating with global and local business units managers.
  • Create a working environment to attract, retain, and foster high-caliber talent, including robust professional development programs and a supportive, inclusive culture across Costa Rica.
  • Develop and implement a comprehensive communication framework to effectively message the Capability Center strategy and the local leadership objectives across all Moody's Costa Rica.
  • Establish and enhance Moody's reputation within the external marketplace as an Employer of Choice.
  • Ensure effective governance across Moody's Costa Rica operations.
Qualifications:
  • Master's degree in business administration, Finance, Computer Science, or related field.
  • Minimum of 12 years of progressive leadership experience in the technology and finance service sector in Costa Rica, with a clear track record of strategic planning and execution.
  • Demonstrated success in managing large teams with a focus on optimizing resources and enhancing productivity.
  • Proven ability to work effectively across diverse cultures and geographies supporting teams in different fields.
  • Surfaces and addresses conflict constructively while skillfully juggling competing priorities and projects.
  • Deep understanding of global business operations, with the ability to identify opportunities for capability and support expansion.
  • Strong strategic thinker, with the ability to see the big picture and align operational activities with Moody's strategic priorities.
  • High autonomy in achieving business objectives, strong leadership, and management skills.
  • Excellent communication skills, capable of effectively articulating the business strategy and engaging with a wide range of stakeholders, including Executive Leadership Members and external partners.
  • Ability to adapt and innovate in response to changing business needs and market conditions.
  • Demonstrated ability to lead change, think globally, and execute passionately and with purpose.

Fluency in English and Spanish is mandatory. Willingness to travel as needed to engage with global teams and stakeholders. Demonstrated commitment to sustainability and inclusion initiatives.

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