Client Invoicing Manager

hace 5 días


San Francisco, Heredia, Costa Rica Experian A tiempo completo
About the Role

We are seeking an experienced Client Invoicing Manager to join our team at Experian. As a key member of our finance department, you will be responsible for the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing.

Your primary focus will be on ensuring the timely completion of new client setup and maintenance of existing accounts for invoicing purposes. You will collaborate with sales, sales support, finance, pricing, and others to obtain information necessary for account set up, maintenance, monthly billing processes, and ad hoc billing adjustments.

You will also receive research and respond to incoming billing-related questions, provide information, explain policies and procedures, and facilitate a resolution. Additionally, you will create billing worksheets containing relevant data and instructions to be processed, process billing adjustments and manual billing requests in accordance with company policies, procedures, and timelines.

Apart from these responsibilities, you will lead efforts to create billing workflow tools designed to automate billing data gathering processes and increase billing process efficiency. You will assist cross-functional teams with driving billing system deployment strategy and requirements. Your role will involve preparing and/or processing billing-related documentation, reviewing documents for accuracy and completeness, and updating information and/or evaluating against relevant policies.

Responsibilities:
  1. Manage the compilation, management, and use of billing data, contract provisions, and pricing constructs across multiple systems to support client billing and invoicing.
  2. Collaborate with sales, sales support, finance, pricing, and others to obtain information necessary for account set up, maintenance, monthly billing processes, and ad hoc billing adjustments.
  3. Receive research and respond to incoming billing-related questions.
  4. Provide information, explain policies and procedures, and facilitate a resolution.
  5. Create billing worksheets containing relevant data and instructions to be processed.
  6. Process billing adjustments and manual billing requests in accordance with company policies, procedures, and timelines.
  7. Lead efforts to create billing workflow tools designed to automate billing data gathering processes and increase billing process efficiency.
  8. Assist cross-functional teams with driving billing system deployment strategy and requirements.
  9. Prepare and/or process billing-related documentation.
  10. Review documents for accuracy and completeness, and update information and/or evaluate against relevant policies.

Qualifications:

  • Minimum 3 years of billing/OTC experience.
  • Strong technical skills and ability to learn systems quickly.
  • Strong analytical skills and ability to process information logically.
  • Outstanding organizational skills and attention to detail.
  • Self-motivation with a drive for excellence.
  • Strong oral and written communication skills.
  • Ability to communicate clearly and work well with others in a team environment.
  • Ability to interpret written client contracts.
  • Oracle E-Business or ERP System experience - preferred.
  • Excel skills - preferred.


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