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About the Role
This position is responsible for providing operations support services, including but not limited to; implementation of new tools being brought into the learning eco-system, upgrade and sprint cycle testing support, assistance with production support issues, and cross border data clearance assistance.
The Support Analyst serves as the liaison between operations staff, stakeholder services, and project/product managers.
- Have a strong understanding of learning systems and ability to perform systems testing and tracking of issues/defects.
- Be able to provide production support to existing learning tools.
- Develop and implement process improvements and solutions that help to streamline the operational workflow.
