Senior IT Support Specialist

hace 15 horas


San Francisco, Heredia, Costa Rica Hewlett Packard A tiempo completo
Job Description

About the Role:

We are seeking a highly skilled Technical Solutions Consultant to join our team at Hewlett Packard. As a Technical Solutions Consultant, you will be responsible for providing expert technical support to our customers and internal stakeholders.

Main Responsibilities:

  • Resolve technical issues in a timely and professional manner
  • Respond to service requests and customer inquiries
  • Articulate case summaries and resolutions in a clear and concise manner
  • Proactively assist customers to prevent or reduce problem occurrence
  • Represent Hewlett Packard in customer-facing situations
  • Engage with team members to ensure internal and external business demands are met
  • Partner with the Sales Pursuit team to drive business growth

Education and Experience Requirements:

  • High school diploma or equivalent required
  • 0-1 year experience in relevant technologies and customer environments
  • Relevant industry qualification where applicable

Knowledge and Skills:

  • Excellent verbal and written communication skills
  • Experience in troubleshooting in a technical environment
  • Excellent analytical and problem-solving skills
  • Software and hardware knowledge of computing, storage, and peripheral devices
  • Advanced proficiency with case management databases and tools
  • Superior customer service skills
  • Phone and remote support experience
  • E-support experience


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