High-Performance Technical Specialist

hace 5 días


San José, San José, Costa Rica Cloudera A tiempo completo

Company Overview:
Cloudera is a leading provider of hybrid data cloud solutions, empowering businesses to unlock the full potential of their data. Our innovative technology and collaborative approach enable organizations to make data-driven decisions and drive business success.

Job Description:
As a Technical Support Engineer at Cloudera, you will play a critical role in delivering exceptional customer experiences. You will be responsible for troubleshooting and resolving technical issues, providing proactive support, and collaborating with cross-functional teams to ensure timely resolution of customer cases.

Key Responsibilities:
- Provide remote technical support via phone, Zoom, and case updates
- Develop strong relationships with internal and external customers through active listening and empathy
- Collaborate with Engineering Teams and Account Teams to resolve complex technical issues
- Author Knowledge Base articles and Community posts to enhance customer support

Requirements:
- Strong technical support and troubleshooting skills
- Familiarity with Linux, database, or programming concepts preferred
- Excellent business-level English communication skills

Benefits:
At Cloudera, we offer a dynamic and supportive work environment that fosters growth and development. Our benefits include flexible work-from-anywhere policy, generous time-off policies, volunteer time off, tuition reimbursement, social gatherings, Employee Resource Groups, and discount programs.

About Us:
Cloudera is passionate about creating a stimulating and inclusive work environment where everyone feels valued and empowered to succeed. We recognize and reward our employees for their contributions, act with integrity, and strive for equality. Join us in building a company that reflects the diversity of our communities and makes a positive impact on the world.



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