Apl Receivable Accounting Supervisor Leader

hace 7 días


San José, San José, Costa Rica Apl A tiempo completo

Our company, Apl, is a global leader in shipping and logistics, serving more than 420 ports across five continents. We operate through our subsidiary CEVA Logistics, a world leader in logistics, and our air freight division CMA CGM AIR CARGO, continually innovating to offer customers a complete range of new shipping, land, air, and logistics solutions.

Committed to the energy transition in shipping, we are a pioneer in the use of alternative fuels, with a target to become Net Zero Carbon by 2050. Through our humanitarian foundation, we act in crises that require an emergency response, mobilizing our shipping and logistics expertise to bring supplies around the world.

With over 130,000 employees worldwide, including 2,900 in Marseilles where our head office is located, we present ourselves in 160 countries through our network of more than 400 offices and 750 warehouses.

Key Accountabilities/Job Duties

% Of Time

We work with management to establish and accomplish goals, objectives, measurements, and game plans. Our team initiates, brings, and executes decisions. Supervising the compliance of policies (finance and company), procedures, and efficiency standards set by the company, in addition to team compliance duties.

We ensure account portfolio analysis/clean up, timely escalation of issues for prompt resolution. High productivity for profitability assurance SOP, and team processes compliance are ensured.

Identifying procedures that deviate from the standard, we recommend corrective and preventive actions to comply with quality service. Closing process gaps, analyzing results of collection activities, and supervising implementation of improvements are key responsibilities.

Monitoring collectors' performance by managing development, training, and coaching, developing team members, and ensuring guidance and decision making are provided.

Administrating and scheduling training without impacting service level commitments, updating attendance with visibility to management, and ensuring admin processes are followed.

Ensuring work volume distribution evenly adjusting resources when necessary for all teams, ensuring the right tools and resources exist for productivity compliance.

Ensuring communication at a high level, supervising and developing direct reports, initiating disciplinary actions, making hiring decisions, conducting performance appraisals, discussing goals, and identifying areas for improvement and reviewing each month.



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